#1
Follow Up Boss
The agent-first CRM to beat on lead routing and portal integrations — if you can live without native transaction management.
3.65
score / 5
Pros
- Lead routing handles round-robin, zip-code, first-to-claim, and lead-pond rules built for real 5-plus-agent teams
- 250-plus integrations and 200-plus lead sources — Zillow, Realtor.com, Ylopo — is the deepest real-estate connector library in the category
- Automated capture from Zillow and Facebook plus Smart Lists and Action Plans keep internet leads in one place
- Best-in-class value for a 1-to-3-agent shop before the calling add-on stacks up
Cons
- No built-in transaction management — teams bolt on Brokermint or Open To Close for caps, payouts, and payroll
- Mobile app lags pulling up a contact at a listing appointment, and the Android app sits at 3.6/5
- The advertised $69/user Grow plan effectively becomes ~$108/user once you add the required dialer
- Recurring notification and tagging glitches come up across reviews
Score breakdown
- Lead Management 25% 4.5
Routing is the headline strength — round-robin, zip-code, first-to-claim, and lead-pond rules that handle complex team structures, plus automated capture from Zillow and Facebook; the only knock is notification and tagging glitches and no advanced auto-reassignment for the very largest teams.
- Mobile-First Design 20% 3.0
Agents value carrying the full CRM in their pocket, but multiple reviews report app lag when pulling up a contact at a showing, the Android app rates 3.6/5, and users say it hasn't caught up to the desktop.
- Transaction Tracking 20% 2.0
The weakest area by a distance — no built-in transaction management, only basic deal-pipeline and commission-value tracking, so teams add separate back-office tools to handle the close.
- Integration Breadth 20% 5.0
Repeatedly called the product's real moat — 250-plus integrations including 200-plus lead sources covering Zillow, Realtor.com, and Ylopo, and the main reason reviewers treat it as the real-estate-native pick over generic CRMs.
- Value for Money 15% 3.5
Best-in-class value for 1-to-3 agents, but the advertised $69/user climbs to ~$108 once the required dialer is added and scales sharply for larger teams, with pricing flagged as high for solo agents and small shops.