Gorgias
from $10/mo
Ecommerce helpdesk + chat with deep Shopify and BigCommerce hooks.
Visit GorgiasGorgias vs LiveChat
A side-by-side of Gorgias and LiveChat on pricing and our methodology scores, drawn from each tool's category Listings. They compete in Live Chat for Ecommerce.
LiveChat
from $20/mo
Fast, integration-rich live chat for high-touch human support teams.
Visit LiveChatThe verdict
Gorgias is the stronger overall pick. In the Live Chat for Ecommerce ranking it scores 3.97 to LiveChat's 3.82 out of 5. That said, LiveChat wins on individual criteria below, so read the breakdown against your own priorities.
At a glance
| Gorgias | LiveChat | |
|---|---|---|
| Starting price | $10/mo | $20/mo |
| Free tier | No | No |
| Live Chat for Ecommerce score | 3.97 (#1) | 3.82 (#2) |
Head to head: Live Chat for Ecommerce
scored / 5 Ecommerce Integrations 25% weight
Gorgias 5.0
The deepest ecommerce integration in the category — agents issue refunds, cancel orders, and act on order data inside the ticket, not just view it. Shopify's only Premier CX Partner, used by roughly 40% of top Shopify brands; full depth lands on Shopify specifically.
LiveChat 4.0
The Shopify app is highly rated and pulls live store context — recently viewed products, viewed pages, and current cart — into the conversation, which merchants credit with reducing cart abandonment. It surfaces context well but doesn't perform native order actions (refunds, cancellations) the way ecommerce-native helpdesks do.
AI Capabilities 25% weight
Gorgias 3.5
Deflects routine post-purchase tickets well, but the marketed 60% automation is a ceiling, not typical, and merchants report occasional hallucinations that need human oversight.
LiveChat 3.5
AI works well as agent-assist — reply suggestions and summaries that speed up humans — but full automation sits behind the separate ChatBot add-on rather than the core product.
Shopper UI 20% weight
Gorgias 4.0
Reviewers call it a good-looking widget that surfaces order data in the panel, but pre-purchase conversation is weaker than post-purchase automation.
LiveChat 4.5
The shopper-facing widget is one of the most consistently praised parts of the product: fast, reliable, professional-looking, easy to restyle to a storefront, and mobile-responsive with proactive greetings.
Agent Routing 15% weight
Gorgias 4.5
Macros and a flexible rules builder draw steady praise, with an organized folder-based inbox, even if how the automation pieces relate isn't always obvious.
LiveChat 3.5
Skill-based routing with manager monitoring is solid, but the lack of native email ticketing leaves a gap for teams wanting full multi-channel fallback.
Value for Money 15% weight
Gorgias 2.5
Per-ticket pricing is loved for skipping seat limits, but stacked AI per-resolution charges push bills high enough that small stores are told to look elsewhere.
LiveChat 3.5
Rated well on value in reviews, but per-agent billing scales expensively for larger teams and paid AI as an add-on pushes the real cost above the seat price — a sticking point for small stores.
Gorgias
Pros
- Order history, refunds, and order edits live inside the ticket — agents never switch apps
- Shopify's only Premier CX Partner, used by roughly 40% of the top 1,500 Shopify brands
- Per-ticket pricing instead of per-seat lets your whole team work the inbox without seat limits
- Time-saving macros and a rules builder flexible enough to actually triage volume
Cons
- Full AI and order-action depth are effectively Shopify-only; WooCommerce stores miss most of it
- AI per-resolution fees stack on top of ticket fees, so bills get unpredictable fast
- Too expensive for a small DTC store under heavy order volume
- Merchants flag a slow feature-development pace that lets the widget fall behind faster movers
LiveChat
Pros
- Shopify app rates 4.8/5 and surfaces recently viewed products, viewed pages, and live cart contents right inside the chat
- Widget is consistently called fast, reliable, and professional — easily restyled to match a storefront, mobile-responsive, with proactive greetings
- Merchants credit the Shopify and WooCommerce integrations with cutting cart abandonment and lifting conversion
- Copilot reply suggestions and conversation summaries make a real difference to agent speed
Cons
- Full AI automation lives behind the separately-priced ChatBot add-on, so the headline seat price understates the real cost
- Per-agent billing scales expensively as the team grows — a recurring complaint for smaller DTC stores
- No native email ticketing, so multi-channel fallback beyond chat needs another tool
FAQ
- Is Gorgias or LiveChat better?
- Gorgias edges ahead in our scoring. In the Live Chat for Ecommerce ranking Gorgias scores 3.97 and LiveChat scores 3.82 out of 5. LiveChat still wins on specific criteria, so the right pick depends on what you weight most.
- Is Gorgias cheaper than LiveChat?
- Gorgias has the lower entry price: Gorgias starts at $10/mo and LiveChat starts at $20/mo.
- What is the difference between Gorgias and LiveChat?
- Gorgias is positioned as Ecommerce helpdesk + chat with deep Shopify and BigCommerce hooks. LiveChat is positioned as Fast, integration-rich live chat for high-touch human support teams. They go head to head in Live Chat for Ecommerce.
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