Gorgias
from $10/mo
Ecommerce helpdesk + chat with deep Shopify and BigCommerce hooks.
Visit GorgiasGorgias vs Tidio
A side-by-side of Gorgias and Tidio on pricing and our methodology scores, drawn from each tool's category Listings. They compete in Live Chat for Ecommerce.
Tidio
from Free
Affordable live chat with built-in AI agent and strong Shopify integration.
Get 15% offThe verdict
Gorgias is the stronger overall pick. In the Live Chat for Ecommerce ranking it scores 3.97 to Tidio's 3.75 out of 5. That said, Tidio wins on individual criteria below, so read the breakdown against your own priorities.
At a glance
| Gorgias | Tidio | |
|---|---|---|
| Starting price | $10/mo | Free |
| Free tier | No | Yes |
| Live Chat for Ecommerce score | 3.97 (#1) | 3.75 (#4) |
Head to head: Live Chat for Ecommerce
scored / 5 Ecommerce Integrations 25% weight
Gorgias 5.0
The deepest ecommerce integration in the category — agents issue refunds, cancel orders, and act on order data inside the ticket, not just view it. Shopify's only Premier CX Partner, used by roughly 40% of top Shopify brands; full depth lands on Shopify specifically.
Tidio 3.5
Seamless Shopify install with cart view and order context is the standout, but integration depth stops at order status and address edits, well short of tools that ship autonomous returns and deeper logistics hooks.
AI Capabilities 25% weight
Gorgias 3.5
Deflects routine post-purchase tickets well, but the marketed 60% automation is a ceiling, not typical, and merchants report occasional hallucinations that need human oversight.
Tidio 3.5
Lyro reportedly handles around 80% of typical queries once trained, yet it misses nuanced questions, can answer generically, and its product recommendations read as basic next to higher-end models.
Shopper UI 20% weight
Gorgias 4.0
Reviewers call it a good-looking widget that surfaces order data in the panel, but pre-purchase conversation is weaker than post-purchase automation.
Tidio 4.0
The widget is rated lightweight, fast, and highly customizable to brand styling, with a measured engagement lift from page-specific prompts, though some users hit loading issues on certain devices and delayed mobile alerts.
Agent Routing 15% weight
Gorgias 4.5
Macros and a flexible rules builder draw steady praise, with an organized folder-based inbox, even if how the automation pieces relate isn't always obvious.
Tidio 3.5
Configurable auto-assignment and a unified multichannel inbox across chat, Messenger, Instagram, and email get called a practical time-saver, with smooth automation-to-human handoff.
Value for Money 15% weight
Gorgias 2.5
Per-ticket pricing is loved for skipping seat limits, but stacked AI per-resolution charges push bills high enough that small stores are told to look elsewhere.
Tidio 4.5
A 4.7 rating across both Capterra and over 1,200 Shopify App Store reviews plus a sub-$50 Growth tier reviewers call the price/capability sweet spot make this the affordable SMB pick, dented only by advanced features sitting behind much pricier plans.
Gorgias
Pros
- Order history, refunds, and order edits live inside the ticket — agents never switch apps
- Shopify's only Premier CX Partner, used by roughly 40% of the top 1,500 Shopify brands
- Per-ticket pricing instead of per-seat lets your whole team work the inbox without seat limits
- Time-saving macros and a rules builder flexible enough to actually triage volume
Cons
- Full AI and order-action depth are effectively Shopify-only; WooCommerce stores miss most of it
- AI per-resolution fees stack on top of ticket fees, so bills get unpredictable fast
- Too expensive for a small DTC store under heavy order volume
- Merchants flag a slow feature-development pace that lets the widget fall behind faster movers
Tidio
Pros
- Native Shopify install is the most-praised part of the package — cart view and order context work straight from the inbox
- Lyro resolves roughly 80% of typical store queries once trained on your content
- Free plan plus a sub-$50 Growth tier put real AI chat in reach of a store under $1M GMV
- Storefront widget is lightweight, fast, and customizable enough to match brand styling
- Multichannel inbox consolidates website chat, Messenger, Instagram, and email with auto-assignment
Cons
- Shopify depth tops out at order status and address edits — no autonomous returns or refunds API
- Lyro can return generic answers and misses nuanced or complex questions
- Advanced automation and higher Lyro conversation caps are gated behind notably pricier tiers
- Reviewers report occasional widget loading issues and delayed mobile notifications
FAQ
- Is Gorgias or Tidio better?
- Gorgias edges ahead in our scoring. In the Live Chat for Ecommerce ranking Gorgias scores 3.97 and Tidio scores 3.75 out of 5. Tidio still wins on specific criteria, so the right pick depends on what you weight most.
- Is Gorgias cheaper than Tidio?
- Tidio has the lower entry price: Gorgias starts at $10/mo and Tidio starts at Free.
- What is the difference between Gorgias and Tidio?
- Gorgias is positioned as Ecommerce helpdesk + chat with deep Shopify and BigCommerce hooks. Tidio is positioned as Affordable live chat with built-in AI agent and strong Shopify integration. They go head to head in Live Chat for Ecommerce.
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