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LiveChat vs Re:amaze

A side-by-side of LiveChat and Re:amaze on pricing and our methodology scores, drawn from each tool's category Listings. They compete in Live Chat for Ecommerce.

The verdict

LiveChat is the stronger overall pick. In the Live Chat for Ecommerce ranking it scores 3.82 to Re:amaze's 3.43 out of 5. That said, Re:amaze wins on individual criteria below, so read the breakdown against your own priorities.

At a glance

LiveChat Re:amaze
Starting price $20/mo $29/mo
Free tier No No
Live Chat for Ecommerce score 3.82 (#2) 3.43 (#5)

Head to head: Live Chat for Ecommerce

scored / 5
Ecommerce Integrations 25% weight
LiveChat 4.0

The Shopify app is highly rated and pulls live store context — recently viewed products, viewed pages, and current cart — into the conversation, which merchants credit with reducing cart abandonment. It surfaces context well but doesn't perform native order actions (refunds, cancellations) the way ecommerce-native helpdesks do.

Re:amaze 4.5

Reviewers' most consistent strength — agents get instant order history and customer context inside the conversation, and the ecommerce focus is what sets it apart from a generic helpdesk.

AI Capabilities 25% weight
LiveChat 3.5

AI works well as agent-assist — reply suggestions and summaries that speed up humans — but full automation sits behind the separate ChatBot add-on rather than the core product.

Re:amaze 2.0

The clearest weak spot: merchants say the newly launched AI tools barely function and can't answer basic questions like shipping costs, and independent reviews frame the automation as immature.

Shopper UI 20% weight
LiveChat 4.5

The shopper-facing widget is one of the most consistently praised parts of the product: fast, reliable, professional-looking, easy to restyle to a storefront, and mobile-responsive with proactive greetings.

Re:amaze 3.0

Mixed — the live-chat widget is capable inside a unified inbox, but some reviewers call the backend rough and flag customization limits and occasional stability issues.

Agent Routing 15% weight
LiveChat 3.5

Skill-based routing with manager monitoring is solid, but the lack of native email ticketing leaves a gap for teams wanting full multi-channel fallback.

Re:amaze 4.0

Repeatedly praised: one login for every channel with customer data attached, plus routing multiple store brands to the right teams, though social-channel coverage is incomplete.

Value for Money 15% weight
LiveChat 3.5

Rated well on value in reviews, but per-agent billing scales expensively for larger teams and paid AI as an add-on pushes the real cost above the seat price — a sticking point for small stores.

Re:amaze 4.0

Rated affordable versus Zendesk and Intercom with a strong cost-to-feature ratio and predictable pricing, though per-agent costs climb as the team scales.

LiveChat

Pros

  • Shopify app rates 4.8/5 and surfaces recently viewed products, viewed pages, and live cart contents right inside the chat
  • Widget is consistently called fast, reliable, and professional — easily restyled to match a storefront, mobile-responsive, with proactive greetings
  • Merchants credit the Shopify and WooCommerce integrations with cutting cart abandonment and lifting conversion
  • Copilot reply suggestions and conversation summaries make a real difference to agent speed

Cons

  • Full AI automation lives behind the separately-priced ChatBot add-on, so the headline seat price understates the real cost
  • Per-agent billing scales expensively as the team grows — a recurring complaint for smaller DTC stores
  • No native email ticketing, so multi-channel fallback beyond chat needs another tool

Re:amaze

Pros

  • Shopify and BigCommerce order history, refunds, and cancellations all live inside the conversation
  • One inbox routes email, chat, social, SMS, and voice with notes and assignments attached to each customer
  • Connect several store brands and email addresses and route them to teams in a single login
  • Strong cost-to-feature ratio with predictable pricing — cheaper than Zendesk or Intercom for a small team

Cons

  • The AI Agent underperforms — merchants report it can't answer basics like shipping costs
  • Live-chat backend feels rough to some reviewers, with widget customization limits and occasional stability hiccups
  • No full Instagram DM support, and per-seat pricing climbs fast as the team grows

FAQ

Is LiveChat or Re:amaze better?
LiveChat edges ahead in our scoring. In the Live Chat for Ecommerce ranking LiveChat scores 3.82 and Re:amaze scores 3.43 out of 5. Re:amaze still wins on specific criteria, so the right pick depends on what you weight most.
Is LiveChat cheaper than Re:amaze?
LiveChat has the lower entry price: LiveChat starts at $20/mo and Re:amaze starts at $29/mo.
What is the difference between LiveChat and Re:amaze?
LiveChat is positioned as Fast, integration-rich live chat for high-touch human support teams. Re:amaze is positioned as Shared inbox and live chat built for multi-brand ecommerce support. They go head to head in Live Chat for Ecommerce.
Read the full LiveChat review → Read the full Re:amaze review →

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